Website care

Website maintenance and hosting included, month after month

With the $99/month program, the website does not stop being our responsibility at launch. Managed website security, hosting, updates and fixes are part of the subscription, and your domain, content and logo stay yours.

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Hosting: Included for one year from launch
Updates and fixes: Part of ongoing management
Support channels: Email, phone, WhatsApp, portal
Working hours: Mon to Fri, 10 AM to 7 PM Central (11 AM to 8 PM Eastern)
Replies: Within one business day

Security & reliability

Looked after, not just launched.

The unglamorous work that keeps a website online, trusted and out of trouble.

SSL / HTTPS

Certificate issued, installed and renewed. Traffic forced to HTTPS, mixed-content warnings resolved.

Managed hosting

Hosting configured, monitored and maintained by us — nothing for you to log into or renew.

Backups & recovery

Regular backups so a bad update or a mistake is a restore, not a rebuild.

Updates & patching

Platform, plugin and dependency updates applied as part of ongoing management.

Uptime monitoring

If the site goes down, we find out before your customers tell you.

Form & spam protection

Honeypot and validation on enquiry forms so your inbox stays usable.

Privacy & cookie structure

Privacy policy, terms and cookie notice in place, with tracking documented.

Fast recovery

Something broken? Report it by email, phone or WhatsApp and it becomes our problem, not yours.

Technology & quality

The standards we hold every build to.

These aren't marketing claims — they're the checklist a build has to pass before we'll put your name on it.

Performance budget

Compressed images, minimal scripts and modern formats — pages built to load fast on mobile data.

Real-device testing

Checked on phone, tablet and desktop widths — not just resized in a browser window.

Accessibility-minded

Readable contrast, proper heading order, keyboard-navigable menus, labelled form fields.

Clean, standard code

Semantic markup and structured data so search engines and screen readers can both read it.

Quality assurance, before you ever see it

Every build runs through the same pre-launch pass: forms submitting correctly, links resolving, images sized, SSL active, metadata set, mobile layout verified, and analytics wired.

Cross-browser check (Chrome, Safari, Edge, Firefox)

Form delivery and spam protection verified

HTTPS, redirects and canonical URLs configured

Broken-link and 404 sweep before go-live

Month to month

What ongoing management covers each month

Ongoing management is the part of the subscription that continues after launch. In practice it covers four kinds of work:

Content changes. A new phone number, updated prices, revised hours, a seasonal notice, a new photo. You ask, it gets done, and there is no per-change invoice.
Fixes. Anything that stops working the way it did at launch, such as a form that stops delivering, a layout that breaks or a link that goes nowhere.
Technical upkeep. Updates, monitoring and the security work described on this page, done without you having to log in anywhere.
Support. Questions about your site, your domain or your email routing, answered in plain language.

Where the line sits: large new sections or new functionality, such as an online store or a booking system, are quoted separately and approved by you before anything is built. They are listed on the additional services page. Your $99/month does not change either way.

Support

What happens when something breaks

Report it by whichever route is easiest for you: email support@tecnomation.com, call or send a WhatsApp message to +1 (716) 317-6884, or open a support request in your client portal. From that point it is our problem, not yours.

A few details help it get fixed faster:

the address of the page where you saw the problem;
what you expected to happen, and what happened instead;
the device and browser, if you know them;
a screenshot, if you can take one.

Our working hours are Monday to Friday, 10 AM to 7 PM US Central Time (11 AM to 8 PM Eastern Time), and we reply within one business day. Uptime monitoring means an outage is picked up by our checks rather than by a customer telling you. Support requests and replies sit in one thread in your client portal, so there is a record of what was reported and what was done.

Ownership

What you own, and what you can take with you

Being managed does not mean being locked in. These stay yours:

Your domain. Where a domain is included, it is registered for your business and transferable to you on request. If you already own one, we connect it and you keep it.
Your content and logo. Copy written for you and logo files created for you are yours to keep and use anywhere.
Your enquiries and data. Form submissions go to your inbox, and analytics are set up under your account wherever possible.

After the 3-month minimum you can cancel at any time, with no exit fee. Hosting and management stop when the subscription stops, and we help you move your domain and assets to a provider of your choice. Because the site is built on standard platforms and formats, another developer can pick it up from there.

Questions

No. Hosting, SSL, updates and monitoring are configured and maintained by us, so there is nothing for you to renew or log into. Your client portal is there to check your plan, project status, documents and support requests, not to manage a server.

Content updates, fixes and adjustments to your existing pages are included. Large new sections, extra pages or new functionality are quoted separately, and you approve the cost before anything is built. If you are unsure which side a request falls on, ask first; you will be told before any work is charged.

Yes. Email, WhatsApp and the client portal accept messages at any time, and they are picked up during working hours, Monday to Friday, 10 AM to 7 PM US Central Time (11 AM to 8 PM Eastern Time). Uptime monitoring runs on its own, so an outage is detected without anyone needing to report it.